Privacy Policy

At Cozy Crannies, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Cozy Crannies is a Canadian online lifestyle store offering home and living pieces, furniture, lighting, kitchen and dining items, style goods, pet care products, and Cozy Crannies Studio pieces.

Our website is: www.cozy-crannies.com

For privacy-related questions, you can contact us at:

Email: hello@cozy-crannies.com Phone: 1 (289) 723-0041
Business address: Mississauga, Ontario, L4Z, Canada

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number, if provided
  • Order details
  • Payment-related information
  • Account login details, if you create an account
  • Messages or inquiries you send to us
  • Website usage information, such as pages visited, browser type, device information, and IP address

We collect this information so we can process orders, provide customer support, improve our website, and operate our store properly.

Payment Information

Payments on our website may be processed through secure third-party payment providers available at checkout.

Cozy Crannies does not store your full credit card number or complete payment details on our website. Payment information is handled securely by the payment provider used at checkout.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer service messages
  • Respond to questions or support requests
  • Provide tracking information
  • Manage returns, refunds, or order issues
  • Prepare and fulfill Cozy Crannies Studio items
  • Improve our website, products, and customer experience
  • Help prevent fraud, unauthorized activity, or security issues
  • Meet legal, tax, accounting, and business obligations

We only collect and use information that is reasonably necessary for operating our store and supporting our customers.

Cozy Crannies Studio Fulfillment

Cozy Crannies Studio pieces are prepared after your order is placed.

To prepare, print, ship, or deliver Cozy Crannies Studio items, we may share necessary order and shipping information with trusted production, fulfillment, and shipping partners. This may include your name, shipping address, phone number if required, order details, and product details.

This information is used only as needed to prepare, fulfill, ship, and support your order.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site function properly, remember preferences, improve performance, and understand how visitors use our website.

Cookies may be used for things such as:

  • Keeping items in your cart
  • Remembering account or checkout details
  • Understanding website traffic and performance
  • Supporting security and fraud prevention
  • Improving your shopping experience

We may also use Meta Pixel (Facebook Pixel) to understand how visitors interact with our website and to help us show relevant ads on Facebook and Instagram. This tool may collect information about your visit including pages viewed and actions taken. You can opt out of Meta’s data use at facebook.com/privacy/explanation.

You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not work properly without them.

WooCommerce and Website Functionality

Our store may use WooCommerce and related tools to manage products, orders, checkout, customer accounts, shipping, taxes, and other store functions.

Information needed to process your order may be stored within our website system and used only for business, customer service, security, fulfillment, and legal purposes.

Email Communications

We may email you about your order, shipping updates, customer service inquiries, returns, refunds, or other important information related to your purchase.

If we offer marketing emails in the future, you will only receive them if you choose to subscribe. You may unsubscribe from marketing emails at any time.

Review Requests

After you place an order with Cozy Crannies, we may use your name, email address, order number, and purchased product information to send you a follow-up email asking you to review your purchase or share feedback about your experience.

These review requests help us improve our products and services and help future customers shop with confidence. You are not required to leave a review, and you may ignore the request.

If you choose to submit a review, the information you provide, such as your name, star rating, written review, and any uploaded photos or videos, may be displayed publicly on our website. Please do not include sensitive personal information in your review.

Where applicable, you may unsubscribe from review-related or marketing emails at any time.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping carriers
  • Production and fulfillment partners
  • Website hosting providers
  • Email and customer support tools
  • Analytics or security tools
  • Legal, tax, or accounting service providers, when required

These providers only receive the information needed to perform their services.

Shipping and Fulfillment

We currently ship to Canada and the United States.

To deliver your order, we may share necessary shipping details with shipping carriers and fulfillment partners. This may include your name, shipping address, phone number if required, and order details.

For Cozy Crannies Studio items, we may also share necessary order details with production and fulfillment partners so your item can be prepared after your order is placed.

This information is used to prepare, ship, and deliver your order.

How Long We Keep Your Information

We keep personal information only for as long as needed to:

  • Complete orders
  • Provide customer support
  • Manage returns, refunds, or order issues
  • Meet tax, legal, accounting, or business record requirements
  • Prevent fraud or security issues

When information is no longer needed, we will delete it or keep it only in a secure and limited form where required.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

To make a privacy request, please contact us at hello@cozy-crannies.com. We may need to verify your identity before completing certain requests.

Security

We take reasonable steps to protect your personal information and keep our website secure.

However, no online store, website, or electronic storage method can be guaranteed to be completely secure. We encourage customers to use strong passwords and contact us if they believe their account or order information may be at risk.

Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, shipping providers, production partners, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy. The date of the most recent update will be noted at the top of this page.

Questions

If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@cozy-crannies.com or call 1 (289) 723-0041. We’re happy to help.